Home » Categories » Remark Web Survey » Error Codes

Internal Server Error when Accessing the Administration and/or Data Collection Scripts

Here are a few suggestions for an Internal Server Error:

  1. The first line of the Perl script may not point to the directory containing the Perl compiler. The first line of all Perl scripts on Unix/Linux based systems must point to the Perl compiler for proper execution to occur. Modify the first line of the administration and/or data collection scripts to point to the Perl compiler (e.g., "#!/usr/bin/Perl").
  2. The Perl script you are trying to access may not have the correct group and user id. On Unix/Linux based systems, Perl scripts launched by the web server must be accessible to the web server's group and user id. Use the chgrp and chown commands to change the group and user ids of the administration and data collection scripts so that the web server can access them (i.e., "chown userid rwsadmin.pl rws.pl"). Ask your website administrator for assistance.
  3. The scripts were uploaded to the web server in binary format. All scripts should be uploaded in ASCII format if you are using an FTP program. If you are not sure which format was used, re-upload the scripts using ASCII format. (Note that the logo.png file in the html folder should be uploaded in binary format.)
  4. You have not set up proper permissions in IIS. Please check your user's guide for complete installation instructions.
  5. The Perl script you are trying to access has been customized. Gravic Support does not support customized administration or data collection scripts.
0 (0)
Article Rating (No Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Error #1935 Installing Software
Viewed 5667 times since Fri, Aug 29, 2014
This Program Has Stopped Working Message when Starting Remark Web Survey
Viewed 2436 times since Tue, Aug 5, 2014
Error in CGI Application: The Specified CGI Application Misbehaved by not Returning a Complete Set of HTTP Headers
Viewed 21978 times since Tue, Aug 5, 2014
Forbidden Error Message when Accessing the Administration and/or Data Collection Script
Viewed 2632 times since Tue, Aug 5, 2014
Error #2147023898 - Invalid Access to Memory Location
Viewed 8704 times since Fri, Aug 29, 2014
Error #2147467259 – Record is Too Large
Viewed 9872 times since Fri, Sep 5, 2014
Error #1603 Fatal Error During Installation
Viewed 4055 times since Mon, Aug 11, 2014
File in Use Error when Connecting to an Access/Excel 2010 File
Viewed 2485 times since Tue, Aug 5, 2014
Error #9000
Viewed 5121 times since Tue, Aug 5, 2014
Error Using ODBC to Connect to Excel in the Password Builder
Viewed 2654 times since Tue, Aug 5, 2014